Comparee Checkout FAQ

How long is the delivery time?

Generally, it takes 11-22 working days to arrive at your door, may vary due to the item's shipping location, your delivery location (HK, MY, SG, TW), and merchant’s handling.
Our delivery time includes -

  • Placing Orders (1~2 working days)
  • Delivering to Overseas Warehouse (3~7 working days)
  • Delivering to Your Country Warehouse (2~10 working days)
  • Sending to You (1~2 working days)

Notes:

  1. The shipping durations quoted above are based on estimation and might not be accurate. Unpredictable factors such as bad weather, social turmoil, customs clearance delays and customs inspections which can cause delays are beyond the control of Comparee and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or public holiday period, the shipment duration will also be longer.
  2. 1~2 days for “Sending to You” is based on the best-case-scenario estimation where goods arrives before daily cutoff time. The duration might be longer than 1~2 days because of weather factor or bulky volume.
  3. Pre-order and customized would not follow the above stated waiting time.
  4. The period of delivering to overseas warehouse only works for standard orders in stock.
  5. For countries other than Hong Kong, Malaysia, Singapore, and Taiwan, please contact us for delivery time.

Can I upgrade to express shipping?

Yes, please contact us for us to quote express shipping for your location. International Express shortens total transit time to ~7-10 days, and with full package tracking from courier.

How do I know the progress of my order?

We will provide an update at every stage of the progress to give you full transparency of where the package is at.

What payment methods can I choose? Is my payment information safe with Comparee Checkout?

Currently, we accept PayPal, PayPal credit card, and Visa & Mastercard credit cards for payment. Our payment processors Stripe & PayPal set the highest standard for fraud prevention by delivering holistic security solutions. If you wish to pay in other manners, please contact us and we will assist you in that.

Is Comparee’s currency converter reliable?

We are integrated with Currencylayer delivering high accurate and real-time forex rates sourced from a very broad base of commercial sources and banks around the world. This enables us to provide the vast majority of all spot currency exchange rates with a precision of six decimal places.

Do Comparee charge include customs fees, tariffs or taxes?

Yes, we have already calculated and included duties and taxes in the total cost. All imported goods are subject to a country’s customs and duties. Below are value thresholds when the customs authority will start charge taxes and duties

  • Hong Kong: tax & duty free
  • Taiwan: 2000 TWD
  • Malaysia: RM 500
  • Singapore: 400 SGD

You won’t be charged additional fees if the actual tax & duty exceed the estimated tax & duty. For countries other than Hong Kong, Malaysia, Singapore, and Taiwan, please contact us for tax & duty.

What should I do if the courier charged me duty & tax at the door?

In the rare case that this happen because of communication problem with courier, please accept the parcel and pay the amount first. Then send us the payment receipt for us to refund that amount to you.

Why & when can I use Comparee Checkout service?

When you can’t directly ship your item via merchant platforms, you can use Comparee Checkout to buy it for you. Comparee Checkout’s service essentially helps you connect the different parties and handle you language, logistics, and payment difficulties in between.

Does Comparee own the product?

No, items from Comparee Checkout are offered by a third-party merchant. But we help find the best deals from the world, support you to ship products, and provide customer service.

Can Comparee help return the product?

No, we don’t have return service because we are not a product owner.

Will there be voltage issues with electrical products?

Yes. Before buying, make sure to check the voltage requirements of your item. Also take the difference in power plugs among countries into account. So we strongly recommend you yourself buy a converter depending on your power socket type. Here is a table of mains voltages and plugs:

Region Plug Type Voltage
GermanyC230 V
Hong KongG220 V
JapanA, B100 V
MalaysiaG230 V
SingaporeG230 V
TaiwanA, B100 V
United KingdomG230 V
United StatesA, B120 V

Is there an international warranty?

It depends on original manufacturers. Check the warranty policy before purchase. If your item is broken or you are not satisfied with it within a certain amount of time, you will, on your own, return the item to local retailers for replacement, repair, reimbursement.

Why is my order canceled?

Here are the top reasons for canceled orders:

  • Items are out of stock
  • Prohibited items cannot be shipped
  • Item prices have changed

We will cancel that item, refund your account, and process the rest of your order at our earliest convenience.

What is your privacy policy?

We understand our members' concerns regarding confidentiality, and it is our policy never to sell or give away any member information. The privacy of our members is of utmost importance to us. Details can be found in our Privacy Policy .

Are there size and weight restrictions on what I can order with Comparee Checkout?

Generally Yes. Every single shipment should not exceed 55 pounds. Also, each side should not exceed 100 cm and the sum of all three sides should not exceed 150 cm. But if you have special needs for bulky or overweight items, you are welcome to contact us and we will make every effort to help you.

Product Discovery

Comparee carries more than 300 million products from merchants around the world to give you the best selection of products.

5 Languages/Currencies

Comparee supports 5 languages ​​and 5 currencies to give you the most comfortable shopping experience.

Price Comparison Service

Comparee help you selects the best offer by comparing the price of the product from 15,000+ merchants.

International Shipping Solution

Comparee offers 3 types of purchasing services depending on your needs.

We help shoppers access products from United States, United Kingdom, Germany & Japan. Our team will share recommendation of high quality & unique products from the world, and where to find the best deals & discounts. We are a one-stop information & services platform, making price comparison and cross border shopping easy for you